Frequently Asked Questions (FAQ)
Welcome to the Gold Shouq International Ltd. FAQ page. Here you’ll find answers to the most commonly asked questions about our services, operations, and policies.
1. What products does Gold Shouq International Ltd. offer?
We specialize in the supply and export of high-quality gold, natural gemstones (including rubies, sapphires, emeralds, tourmaline, and tanzanite), and industrial-grade copper. All our products are ethically sourced and comply with international trade regulations.
2. Where are you located?
Our head office is located in Kawuku, Kampala, Uganda. We operate regionally within East Africa and export to clients globally across Europe, the Middle East, Asia, and North America.
3. Is your gold certified and traceable?
Yes. All our gold is sourced from licensed Ugandan mines and comes with full certification, including assay reports, export permits, and origin documentation, ensuring traceability and legal compliance.
4. Do you provide samples of your products?
Yes, samples can be provided upon request and based on the nature of the transaction. Shipping and handling fees may apply for samples, especially for international clients.
5. What are your payment terms?
We offer flexible payment options including bank transfers, letters of credit, and escrow arrangements, depending on the client profile and transaction scale. Advance payments may be required for new clients.
6. How long does it take to process an export?
Export timelines depend on the product and destination. Typically, shipments are processed within 3–10 business days after payment confirmation and necessary documentation.
7. Do you handle freight forwarding and logistics?
Yes. We offer full-service freight forwarding, including customs clearance, cargo insurance, and global shipping by air, sea, and land. We also provide project logistics and warehousing solutions for bulk or sensitive cargo.
8. Is your company compliant with international trade laws?
Absolutely. We strictly adhere to Ugandan mining and export regulations, international trade compliance standards, and anti-money laundering (AML) protocols to ensure legal and ethical business operations.
9. Can I visit your office or warehouse in Uganda?
Yes, clients are welcome to schedule an appointment to visit our facility. For international clients, we also offer virtual consultations and product verifications via secure video conferencing.
10. How can I get a quote or place an order?
To request a quote or place an order, simply contact us via our website’s form, email us at goldsshouq@gmail.com, or call our office directly. Our team will respond within 24 hours.
11. What security measures do you take for high-value cargo?
We work with reputable logistics partners, insured carriers, and licensed security firms to ensure the safe handling, storage, and transport of all high-value cargo, both locally and internationally.
12. Do you offer long-term supply agreements or contracts?
Yes. We are open to bulk contracts and long-term supply agreements for recurring clients and institutional buyers. Terms are tailored based on volume, frequency, and logistics requirements.
Still Have Questions?
If your question wasn’t answered here, we’re happy to help!
Reach out to us at:
📧 goldsshouq@gmail.com | 📞 +256 705 837805
